The NHS Constitution sets out your rights as a patient, and explains the … They are supported by seven special boards, which provide national services. The way we access urgent care has changed. This includes complaints about the NHS in Scotland. Guidance. The national Health Board working to reduce health inequalities and improve population health in Scotland. For complaints about the NHS Board’s functions, you can... Write to us at: Complaints Department North East Sector Offices, Stobhill Hospital 300 Balgrayhill Road Glasgow G21 3UR. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. NHS Boards must confirm implementation of the new procedure to the Scottish Government. Mental health services complaints. First published on 14 July 2017. The data presented includes response times, issues raised and outcomes. This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. mygov.scot is the place for people in Scotland to access public services that are easy to find and simple to use. Find out more. We also use non-essential cookies to help us improve our websites. Whistleblowing. The vast majority of our patients have a good experience. Any Complain about a GP, pharmacy, dentist or hospital in Scotland, RenfrewshireHSCP.Complaints@ggc.scot.nhs.uk, PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk, PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk, PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk, Chat to an NHS operator in our Live Chat - opens a new window. NSS feedback, comments, concerns and complaints You can leave feedback, comments or raise concerns about NHS National Services Scotland, the National Contact Tracing Centre or your COVID-19 testing experience by completing the form below. For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. Complaints addressed by any member of staff, or alternatively referred to the appropriate point for early resolution. Find public health research, evidence, evaluations and resources. Our Health Heroes awards is a UK-wide campaign dedicated to celebrating, recognising and saying ‘thank-you’ to the thousands of unsung heroes who work in the NHS, social care sector, private healthcare and specialist healthcare services throughout the UK. ‘On-the-spot’ apology, explanation, or other action to resolve the complaint quickly, in five working days or less, unless there are exceptional circumstances. We use cookies on this website which are essential for it to work. data collected is anonymised. Know where to get the right care in the right place this winter. Scotland is now in temporary Lockdown. A TOTAL of 1,700 complaints relating to patients being discharged from hospitals have been made to Scottish health boards since 2014/15. National Health Service Scotland Complaints Handling Procedure Foreword [This is a suggested foreword for endorsement by your Board’s Chief Executive, Practice partner/owner or other senior person in your organisation. We also use non-essential cookies to help us improve our websites. To make a complaint, contact the feedback and complaints team at your local NHS health board. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). Learn more about NHS Grampian complaints procedure. The Board, one of NHS Scotland’s Special Health Boards, is a high secure forensic mental health facility. To give this some perspective, the NHS in Scotland oversees an estimated 24 million GP or practice nurse consultations, over 4.5 million hospital outpatient appointments and … Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 For more general information about making a complaint about the NHS in Scotland read the factsheet or leaflet. Care should be decided and delivered with the input of you and your family. Contact us Visit the Golden Jubilee National Hospital, Scottish Public Services Ombudsman (SPSO), Report a problem with a medicine or medical device. Skip to content; Accessibility help ; Gov.scot uses cookies which are essential for the site to work. For public health services complaints, contact the Local Government Ombudsman.. Accessibility links. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. The national Health Board working to reduce health inequalities and improve population health in Scotland. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). Private Dental Services. Any enquiries for Health Protection Scotland can be sent to the following address: Health Protection Scotland Public Health Scotland Meridian Court 5 Cadogan Street Glasgow G2 6QE. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to … You've been redirected from a site that no longer exists Complaints Officer Public Health Scotland Meridian Court Cadogan Street Glasgow G2 6QQ. Visit our Keep Well in Winter site for advice on how to look after your own and your family’s health this winter. Learn more about NHS Tayside complaints procedure. HIS lead the scrutiny and public assurance of health services in Scotland. For example if it's a complaint about your doctor, you could complain to the surgery. Private Dental Services. NHSScotland public facing model complaints handling procedure. The list of NHS Boards below offers you a quick link to the Minor Ailment Service Local Formulary for your area :-Please note that this page is currently being updated, please go to your board page for the appropriate documentation . West of Scotland health board complains about chastity school speaker . GP practices, dental surgeries, pharmacies and … See comments and complaints on the main Public Health Scotland website. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. Other NHS services. Email patient.experience@borders.scot.nhs.uk please provide your full postal address and telephone details and that of the patient if you are complaining on behalf of somebody. Work of our services are designed to deliver safe, effective, person-centred care and treatment within working... Most organisations providing public services Ombudsman ( SPSO ) you need to do this when they send the! Our use of cookies to time to offer your feedback by sharing your experience of your experience the... ) covers concerns and formal complaints about our work and the ‘ Public-Facing Document ’ mediators. When they send you the final decision Report a problem with a catchment area Scotland... 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